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Useful links for tenants
Housing Rights Service
Advice by email
Your local council
Antrim Borough Council
Ards Borough Council
Armagh City and District Council
Ballymena Borough Council
Ballymoney Borough Council
Banbridge District Council
Belfast City Council
Carrickfergus Borough Council
Castlereagh Borough Council
Coleraine Borough Council
Cookstown District Council
Craigavon Borough Council
Derry City Council
Down District Council
Dungannon and South Tyrone Borough Council
Fermanagh District Council
Larne Borough Council
Limavady Borough Council
Lisburn City Council
Magherafelt District Council
Moyle District Council
Newry and Mourne District Council
Newtownabbey Borough Council
North Down Borough Council
Omagh District Council
Strabane District Council
Are you a protected tenant?
If so, you may have greater rights

You should report any damage or disrepair to your landlord immediately. It's always a good idea to follow up any reports you make over the phone or in person with a letter so both you and your landlord have a record of any work that needs to be done. If you don't report problems to your landlord, you may end up causing damage in the property through neglect and being held liable for this at the end of your tenancy.
At some point in your tenancy, something in the property will probably need to be repaired. Your tenancy agreement should specify what type of repairs your landlord is responsible for and what repairs you are expected to carry out yourself.
There is a fitness standard that all privately rented accommodation must meet. If the state of your home is making you ill or causing a public health issue, there are agencies you can contact who can make your landlord carry out repairs. The fitness standard is quite low so often only homes in serious disrepair will fail to meet this.
Your landlord is responsible for ensuring that any gas appliances or gas heating systems in the property are safe and regularly inspected.
Depending on the type of property you're living in, your landlord may be expected to provide fire safety measures and an adequate means of escape from fire.
The furnishings and electrical appliances your landlord supplies must meet minimum safety standards.
You should give your landlord a reasonable amount of time to carry out repairs. If you are having difficulty contacting your landlord or your landlord has refused to carry out essential repairs you may be able to get help from your local council.